At TumblerTree, the nature of our custom orders means that each tumbler is uniquely produced based on your selection at the time of purchase. This personalized process allows us to offer a wide range of designs and options, ensuring that what you receive is tailored specifically to your tastes and preferences.

Handling Returns and Exchanges:

Given the custom nature of our products, we are unable to accept returns or exchanges for items unless they arrive damaged or differ from what was ordered. If you encounter either of these issues, we are fully committed to correcting your order at no additional cost to you.

What to Do If There's an Issue:

1. Contact Us: If your tumbler doesn't match your order or arrives damaged, please reach out to our customer support team immediately.
2. Provide Proof: Simply send us a photograph showing the issue with your order. This step helps us understand what went wrong and how we can prevent similar issues in the future.
3. Resolution: Once we verify the problem, we will promptly send you a replacement tumbler, ensuring that the correct item reaches you as quickly as possible, completely free of charge.

Our Promise to You:

Your satisfaction is paramount to us, and we strive to ensure that every aspect of your experience with TumblerTree is positive. Our eco-friendly, print-on-demand approach is a testament to our dedication—not only to our customers but to the environment as well. We appreciate your understanding and flexibility regarding our returns and exchanges policy, which helps us maintain our commitment to sustainability and customer satisfaction.

Thank you for choosing TumblerTree and for taking steps with us towards a more sustainable world, one sip at a time.